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Help!
If you are insure about anything on this site please use the links below, hopefully these will answer your questions.
1. Contact Us
2. Delivery Information and charges
3. Returns
4. Privacy and Security
We’re here to help and hopefully make dealing with us at Purely WebStores a pleasurable experience!
With this in mind, if you are unsure of anything on our site, please see our Frequently asked Questions below, or email us via our Contact Us page. We will endeavour to respond to your queries within 1 working day.
Order Related
Q. How can I amend my order?
A. If you’ve placed an order and would like to make an amendment, please contact us here. If you’ve already received notification of dispatch, please contact us here once you’ve received delivery.
Q. Where is my order?
A. Our standard delivery is next day via FedEx (after the day of despatch) for mainland UK and Royal Mail for other areas. If you’ve not received notification of despatch within 4 days of placing your order, please contact us here. If you’ve got your tracking number, log on to www.uk.fedex.com and click on ‘Track’ to find out the status of your delivery. With Royal Mail deliveries, please visit www.royalmail.com and click on ‘Tracking’ to find out the status of your delivery.
Pre Sales related
Q. Can I have additional product information?
A. If you’ve got any questions that aren’t being answered on our site, please contact us here. We will endeavour to answer any product related questions for you and make this info accessible for future use.
Post Sales related
Q. I’ve received an incorrect product, what do I do?
A. Firstly, we’d like to apologise for the inconvenience. If you’ve received the wrong product, please contact us here and we’ll endeavour to rectify this as efficiently as possible.
Q. I need to return an order, what do I do?
A.If for some reason you need to return an order, please firstly see our Returns Policy here, and then get in touch so we can authorise the returns procedure for you here.
Q. I’m having technical difficulties, what do I do?
A. If you are having technical difficulties, please contact us here and we will advise the next best course of action for you to take.
Other
Q. Is your website secure?
A. Our website is being constantly monitored by Trend Micro SecureSite to ensure maximum security on our website for you.
Is my personal data safe?
If you have concerns over the usage of your data, please click here to review our Security & Privacy Policy.
Our website is being constantly monitored by Trend Micro SecureSite to ensure maximum security on our website for you.